Account Supervisor


35 West Wacker Drive, Chicago, IL 60601, US



Free Immediate Delivery

Company Description

Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies. 

Job Description

An Account Supervisor demonstrates market insights and contributes to the strategic marketing plan. Provides day-to-day leadership of the strategic plan execution and ensures creative product achieves client’s and agency’s objectives. The Account Supervisor also oversees the day-to-day execution and ensures high-quality, cost-effective results. This role is responsible for maximizing the client’s budget by looking for timely, strategic solutions.

Key Responsibilities


•Acts as a client advisor for strategic marketing issues; partners with client to develop marketing strategies that inform creative briefs

•Contributes ideas for innovative, comprehensive marketing solutions that build the client’s brand

•Draws on deep knowledge of the integrated communications industry and theory to create innovative, comprehensive marketing solutions that build the client’s brand

•Builds strong, trusting client relationships that go beyond social and build hunger for bold, untested ideas

•Communicates with client regularly to obtain updates on the client’s business

•Anticipates potential changes and obstacles with the client’s business and/or our relationship and involves the appropriate resources to bring resolution requirements

•Has global knowledge of client and brand initiatives, also has a grasp on client competitors

•Analyzes and communicates in market results and monitors brand threats and opportunities

•Possesses a thorough understanding of the client’s business, brands and industry, including the client’s cost and time parameters

•Leverages business knowledge and knowledge of client’s business objectives to meet or exceed client delivery

•Understands client’s communications measurement tools well enough to influence decisions related to results•Conducts all client meetings

•Facilitates development and delivery of all value-added requests

•Presents new ideas and innovative approaches to solving client business issues

•Identifies opportunities and makes suggestions for action

•Responsible for obtaining client’s approval on production cost estimates•Obtains final client approvals

•Works with client to identify opportunities for future improvements

•Oversees the fulfillment of competitive requests

•Presents ideas with clarity and persuasive impact

•Projects optimism and calm in the face of challenges


•Oversees execution of brand idea from initial concept through final measurement

•Makes suggestions for broadening the range of strategies and tactics employed on a given project or brand

•Ensures creative product is developed according to deliverables

•Anticipates issues in the creative and production processes and works to avoid them

•Provides business information to and develops creative briefs with Planning

•Addresses client/internal questions related to the briefs throughout the creative process

•Provides guidance and oversees timing, budget and legal for creative briefing

•Provides meaningful feedback on the creative brief, possesses proven creative influence

•Conducts testing meeting; identifies key learnings and creative implications

•Ensures the archiving of creative work and strategic documents

Project Management

•Collaborates with strategy, media and creative teams in the development of the agency’s recommendation for advertising mix

•Collaborates with Director to develop yearly deliverables plan and production budget

•Reviews yearly talent estimates and provides input on yearly deliverables plan

•Monitors project scope and helps define project resource requirements

•Optimizes use of team’s time and resources on each project

•Helps others execute complex ideas

•Manages ways to bring ideas to life across departments and within budget and timing parameters

•Gains support and ownership of all key stakeholders to execute project plans on time and budget

•Conducts production meeting and internal and external reviews of work

•Approves individual project plans and timelines

•Reviews production cost estimates and confirms client approval

•Troubleshoots issues with cross-functional Account team daily

•Maintains quality assurance and continually improves work processes driving toward flawless execution that exceed client expectations

•Supervises the writing of weekly status report and attends internal and external status meetings

•Determines alternate methods of meeting project deadlines/goals

•Steps in on day-to-day tasks as needed, based on AAE/AE workload and experience

•Understands P&L issues and identifies opportunities to reduce costs

•Understands the meaning and impact of key financial measures and how to use financial analysis to create project cost and budgeting


•Reinforces roles and accountabilities internally and with the client

•Creates a positive agency/team culture•Identifies opportunities to incorporate sister agencies and ensures strategic alignment

•Plays a key role in guiding and development the next generation of account management talent at the agency with a focus on the AAE/AE levels

•Creates opportunities for individuals to develop; performs timely evaluations of direct reports

•Encourages the team to contribute new, innovative ideas for improving the agency’s strategic, competitive advantage

•Helps people see how they fit into the account’s and agency’s vision

•Confronts others constructively on important issues and problems

•Deals well with conflict and overcomes objections

•Identifies opportunities to utilize the entire agency and sister companies to get the best ideas to market

•Guides, advises, assistants and stimulates all team members with the explicit goal of developing the agency’s account management talent

•Is concerned with agency’s profitability, and is alert to opportunities to build additional business from clients

•Demonstrates a commitment to the agency “team” as part of a positive mindset about the work, the client, and agency staff that in involved

•Demonstrate unity behind team and agency decision-making


  • Bachelor’s degree
  • 5+ years of previous experience
  • Interest in the tech industry
  • Has experience working in events and events delievery 

Additional Information

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances


The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

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